Privacy Policy

Last updated: 15 March 2026

1. Introduction

Ice & Sugar ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, delivery address
  • Order Information: Order history, payment method (processed securely via Stripe), delivery preferences
  • Device Information: Device type, operating system, browser type, IP address
  • Usage Data: Pages visited, features used, interaction patterns
  • Authentication Data: Information from Google Sign-In or Apple Sign-In if used

3. How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates and delivery status
  • To send promotional offers and updates (with your consent)
  • To improve our services and user experience
  • To prevent fraud and maintain security
  • To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe: Secure payment processing
  • Google Sign-In / Apple Sign-In: Authentication
  • OneSignal: Push notifications
  • Firebase: App analytics and crash reporting
  • Brevo: Transactional emails

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

7. Cookies

Our website uses essential cookies to ensure functionality. We do not use tracking cookies without your explicit consent.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date above.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: sales@iceandsugar.co.uk